Refund Policy for Clickshopping
updated on 31th of July*
Thank you for shopping at Clickshopping! We strive to provide the best products and services to our customers. However, we understand that there may be instances where a refund is necessary. This Refund Policy outlines the terms and conditions governing refunds for purchases made on our dropshipping store.
**1. Eligibility for Refunds:**
1.1 To be eligible for a refund, you must have purchased the product directly from Clickshopping.
1.2 Refunds are applicable for items that meet the following criteria:
- The product is damaged or defective upon arrival.
- The product differs significantly from the product description on our website.
- The product is undelivered and lost in transit.
1.3 Clickshopping reserves the right to refuse a refund if we find evidence of misuse, intentional damage, or neglect of the product.
**2. Requesting a Refund:**
2.1 To request a refund, you must contact our Customer Support Team at [email protected] within 70 days from the date of delivery.
2.2 You will be required to provide the following information:
- Order number
- Reason for the refund request
- Photographs or videos showing the issue with the product (for damaged or defective items)
2.3 Our Customer Support Team will review your request and respond within 3 days to guide you through the refund process.
**3. Refund Process:**
3.1 Once your refund request is approved, we will initiate the refund process. The refund will be issued using the original payment method used for the purchase.
3.2 Please note that the time it takes for the refund to be reflected in your account may vary depending on your payment provider.
**4. Non-Refundable Items:**
4.1 Certain items are non-refundable, including, but not limited to:
- Downloadable products or digital goods
- Gift cards or promotional vouchers
4.2 Personalized or customized items are also non-refundable unless they are damaged or defective.
**5. Return Shipping:**
5.1 For approved refunds that require returning the product, you will be responsible for the return shipping costs unless the return is due to our error (e.g., wrong item shipped).
**6. Cancellation Policy:**
6.1 If you wish to cancel an order, please contact our Customer Support Team as soon as possible. We can only cancel orders that have not been processed or shipped.
**7. Changes to the Refund Policy:**
7.1 Clickshopping reserves the right to modify or update this Refund Policy at any time without prior notice. Changes will be effective from the date of posting on our website.
By making a purchase on Clickshopping, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Refund Policy.
If you have any questions or concerns regarding our Refund Policy, please contact our Customer Support Team at [email protected].
Thank you for shopping with us!
Clickshopping